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Boico liudmilla (59)


Гуцан Евгений (36)

Баранецкая Наталья Ильинична (59)

Гилецкий Максим Степанович (20)



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Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Canadian Transportation Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
21-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Canadian Transportation Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
21-01-2020
Quality Assurance Agent


DYNINNO

Work at an international travel group

Quality Assurance Agent

We guarantee:
  • $300 starting salary
  • Reliable full-time employment
  • Great colleagues and an amazing office
  • Careet growth opportunities

Send CV in English to:
careers.md@dyninno.md
Регион: Кишинёв

21-01-2020
Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Canadian Transportation Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
20-01-2020
Customer Support from 11 000 MDL

з/п 11000 - 18000 LEI
Canadian Transportation Company

Canadian moving company with office in Chisinau is looking to hire ambitious Customer Support.

We offer:
- Official employment;
- Opportunities for growth;
- 5-7 days of free training (3-5 hours per day);
- Competitive targeted salary up 18 000 MDL;
- Tea, coffee as much as you need.

Our Requirements:
• Advanced communication skills in English (speak/write B2 – C2)
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European clients is welcomed
• Work shift: 4 PM - 12:30 AM (30-min break)
• Computer literacy (full use of Browsers, E-mail, Office applications)
• Punctual and committed to continuous learning, self-improvement, and growth
• Commitment to long-term employment

Your skills and abilities:
• Excellent customer service and problem-solving skills
• Ability to work in a team environment and high-pressure situations
• Keyboard typing speed of 40 WMP
We invite all interested candidates to submit their CVs in English via e-mail to hr@glorificator.md with subject line - "Customer Support"
Регион: Кишинёв
hr@glorificator.md
20-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Canadian Transportation Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
20-01-2020
Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Toronto Moving Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
16-01-2020
Customer Support from 11 000 MDL

з/п 11000 - 18000 LEI
Toronto Moving Company

Canadian moving company with office in Chisinau is looking to hire ambitious Customer Support.

We offer:
- Official employment;
- Opportunities for growth;
- 5-7 days of free training (3-5 hours per day);
- Competitive targeted salary up 18 000 MDL;
- Tea, coffee as much as you need.

Our Requirements:
• Advanced communication skills in English (speak/write B2 – C2)
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European clients is welcomed
• Work shift: 4 PM - 12:30 AM (30-min break)
• Computer literacy (full use of Browsers, E-mail, Office applications)
• Punctual and committed to continuous learning, self-improvement, and growth
• Commitment to long-term employment

Your skills and abilities:
• Excellent customer service and problem-solving skills
• Ability to work in a team environment and high-pressure situations
• Keyboard typing speed of 40 WMP
We invite all interested candidates to submit their CVs in English via e-mail to hr@glorificator.md with subject line - "Customer Support"
Регион: Кишинёв
hr@glorificator.md
16-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Toronto Moving Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
16-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Toronto Moving Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
15-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Toronto Moving Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
14-01-2020
Project Manager Departament Traduceri Scrise


Berlizzo Group


Project Manager Departament Traduceri Scrise
Întreabă-ți prietenii dacă te-ar descrie ca eficient, operativ și minuțios. Dacă răspunsul lor e da, locul tău e alături de noi! Berlizzo Translations are nevoie de un Project Manager - adică de tine!
Suntem gata să-i spunem “Bun Venit” în echipa noastră unei persoane cu minim 2 ani experiență într-un domeniu similar și abilități avansate de comunicare verbală și scrisă în limbile română, rusă și engleză. Cunoștințe în utilizarea programelor de operare PC și a aplicațiilor MS Office sunt și ele un must.
Susținem mult munca în echipă, dar și responsabilitățile individuale ale fiecăruia. Iată un rezumat al responsabilităților tale principale:
Să te asiguri că valorile personale și cele ale companiei sunt aliniate
Să respecți politicile în domeniul calității și a cerințelor SMC
Să recepționezi comenzile și să gestionezi eficient distribuirea acestora
Să asiguri calitatea traducerilor și satisfacția clienților
Să participi la evaluarea candidaţilor pentru colaborare
Să organizezi și să actualizezi completarea bazelor de date
Să traduci în limbile engleză sau rusă sau oricare altă limbă
Să identifici potențialii clienți și să asiguri întreg procesul de vânzare
Dacă te regăsești în lista următoare de criterii - ești piesa lipsă din puzzle-ul nostru!
De ce la noi?
Pentru că la noi e bine. Atmosfera prietenoasă și de încredere între colegi e mereu prezentă, iar venirea ta o va amplifica doar! Sistemul de motivare financiar și beneficiile non-financiare le vei descoperi când vii la interviu!
Dacă simți că am vorbit despre tine, trimite-ne un mesaj cu CV-ul tău la hr@berlizzo.md indicând obligatoriu poziția Project Manager Traduceri scrise.
Doar persoanele selectate vor fi invitate la interviu.

Регион: Кишинёв
hr@berlizzo.md
13-01-2020
Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Canadian Transportation Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
10-01-2020
Customer Support from 11 000 MDL

з/п 11000 - 18000 LEI
Canadian Transportation Company

Canadian moving company with office in Chisinau is looking to hire ambitious Customer Support.

We offer:
- Official employment;
- Opportunities for growth;
- 5-7 days of free training (3-5 hours per day);
- Competitive targeted salary up 18 000 MDL;
- Tea, coffee as much as you need.

Our Requirements:
• Advanced communication skills in English (speak/write B2 – C2)
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European clients is welcomed
• Work shift: 4 PM - 12:30 AM (30-min break)
• Computer literacy (full use of Browsers, E-mail, Office applications)
• Punctual and committed to continuous learning, self-improvement, and growth
• Commitment to long-term employment

Your skills and abilities:
• Excellent customer service and problem-solving skills
• Ability to work in a team environment and high-pressure situations
• Keyboard typing speed of 40 WMP
We invite all interested candidates to submit their CVs in English via e-mail to hr@glorificator.md with subject line - "Customer Support"
Регион: Кишинёв
hr@glorificator.md
10-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Canadian Transportation Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
10-01-2020
Customer Support from 11 000 MDL

з/п 11000 - 18000 LEI
Canadian Transportation Company

Canadian moving company with office in Chisinau is looking to hire ambitious Customer Support.

We offer:
- Official employment;
- Opportunities for growth;
- 5-7 days of free training (3-5 hours per day);
- Competitive targeted salary up 18 000 MDL;
- Tea, coffee as much as you need.

Our Requirements:
• Advanced communication skills in English (speak/write B2 – C2)
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European clients is welcomed
• Work shift: 4 PM - 12:30 AM (30-min break)
• Computer literacy (full use of Browsers, E-mail, Office applications)
• Punctual and committed to continuous learning, self-improvement, and growth
• Commitment to long-term employment

Your skills and abilities:
• Excellent customer service and problem-solving skills
• Ability to work in a team environment and high-pressure situations
• Keyboard typing speed of 40 WMP
We invite all interested candidates to submit their CVs in English via e-mail to hr@glorificator.md with subject line - "Customer Support"
Регион: Кишинёв
hr@glorificator.md
08-01-2020
Dispatch - Manager

з/п 12000-18000 LEI
Canadian Transportation Company

Who are we:
A team of 20 young and dedicated people bridging administrative tasks, handling sales, operations, and marketing for the Canadian sister company.

What do we offer:
• Cozy and conveniently located office
• Friendly team
• Opportunities for growth
• Motivating salary: from 9500 MDL guaranteed to go up to 12000 MDL in no more than 3 months of employment (depending on performance). Targeted salary within 6 months of employment is 18000 MDL

Our Requirements:
• Able to work evening-night shift
• Advanced English Language command
• Strong provable customer service and problem-solving skills
• Previous work experience in a similar role is an asset
• Previous work experience with USA, Canadian and/or European customers is an asset
• Commitment to long-term employment

Your Skills and Abilities:
• High moral character and integrity
• A high degree of emotional self-control
• Good communication skills
• Self-confidence
• Effective at multi-tasking

Eligible candidates will submit CV + Photo in English Language only to hr@glorificator.md with the subject line “Dispatch Manager”

Only selected candidates will be contacted.
Регион: Кишинёв
hr@glorificator.md
08-01-2020
Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Canadian Transportation Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
08-01-2020
Specialist în domeniul Logistică


Grafit Holding

Cerințe:

Cunoașterea limbii germane la nivel B1 (limba engleza ar constitui un avantaj);
Cunoștințe de operare PC;
Responsabilitate, atenție la detalii și operativitate în execuție
Responsabilități de bază:

Procesarea și gestionarea comenzilor de transport;
Asigurarea și optimizarea procesului de transportare a mărfurilor în regim internațional;
Stabilirea și menținerea unei legături strânse cu prestatorii de transport, partenerii și clienții companiei;
Urmărirea comenzilor, verificarea statuturilor, actualizarea informației în sistem;
Negocierea celor mai avantajoase rate de transportare a mărfii;
Se oferă:

Salariu motivant și prânzuri achitate;
Pachet social complet;
Pregătire profesională, suport continuu;
Mediu de lucru bine organizat;
Oficiu în centrul orașului.
Vă rugăm să expediați CV pe adresa de email cv-ji@grafit.md
Регион: Кишинёв
cv-ji@grafit.md
07-01-2020
Customer Satisfaction and Resolution Specialist from 15 000 MDL

з/п 15000 - 18000 LEI
Canadian Transportation Company

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented customer satisfaction and claims resolution specialist.

Responsibilities and Expectations:
1) Handling and resolving customer complaints in a timely manner:
• research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
• analyze complaints to determine root cause, interact with customers to ensure the most appropriate resolution for both the company and the customer;
• handle escalated telephone calls from customer service team to ensure a positive outcome;
• ability to display empathy and deal with difficult customers;
• ensure customers are satisfied with the services offered by the company;
• properly document the account with necessary details and follow up information;
• work collaboratively with internal departments to resolve customer complaints and escalate to management when necessary.
2) Collect and process customer feedbacks and testimonials.
3) Monitor company’s online reputation:
• Foster positive online reviews;
• Address and fix online negative reviews promptly.
4) Prepare weekly and monthly reports and statistics.
5) Research and propose initiatives for claims policy improvements.
6) Research and propose initiatives for claims prevention.
7) Promote a positive overall customer experience with ALL customers and agents.

Competencies:
• Conflict Management;
• Communication;
• Customer Focus.

Qualifications and Requirements:
• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Working Shift: from 4pm to 12:30am or it may be flexible start earlier or later in order to accomplish a mission or complete a task.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

Benefits:
• motivational salary from 15000 MDL,
• bonuses applicable after 3 to 6 months of continuous and successful work,
• prospect of becoming the Customer Satisfaction Manager

We invite all interested candidates to submit their CVs in English with photo via e-mail to hr@glorificator.md with subject line - " Customer Satisfaction & Resolution Specialist".
Регион: Кишинёв
hr@glorificator.md
03-01-2020

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